TROUBLESHOOTING

Facing an issue with your HERA software? Don’t worry, you’re in the right place for solutions! This page is designed to help you overcome any technical hurdles you might encounter. From simple overlay glitches to complex BIOS configurations, we’ve gathered all known fixes in one spot. Just find the error you’re experiencing in the list below and follow the steps to get back into the game.

Error Guide · SteelSeries & System

GeForce overlay for NVIDIA GPU

If you have an NVIDIA graphics card and are experiencing an error, follow these steps

Error Message Please launch NVIDIA GeForce overlay (FOR NVIDIA GEFORCE GPU).

Solution Disabled and Enabled GeForce overlay.

Overlay for AMD GPU

If you have an AMD graphics card and are experiencing an error, follow these steps

Error Message Download & install SteelSeries Engine. Enable SteelSeries Sonar overlay (FOR AMD GPU).

Solution You need to press the SONAR's bind before launching so that the overlay works.

In-game flicker/black screen

If menus flicker or screen goes black

Problem If there is a flicker of menus or black screens in the game.

Solution Open SteelSeries → Settings → MOMENTS → Capture and sound → Turn off "ALLOW MOMENTS TO CAPTURE WHILE GAMING".

Intel RST conflict

Intel Rapid Storage Technology must be disabled

Error Message Please disable Intel Rapid Storage Technology.

Action Required RST must be disabled. Instructions for disabling: View Microsoft Guide →

Bind button not working

Overlay admin rights / reinject

Error The bind button does not work.

Solution Reinject, if it does not help, you need to run the overlay as an administrator.

Loader closes / no menu

No in-game menu or loader exits immediately

Error If no menu appears in the game or the loader closes immediately after opening.

Solution Install the library from the link: https://aka.ms/vs/17/release/vc_redist.x64.exe

Unsupported Firmware

Convert disk to GPT & BIOS to UEFI

Error Unsupported Firmware.

Solution You need to convert the disk to GPT and the BIOS to UEFI.

Error code 0x296

Error 0x296.

Solution Need reinject.

Unknown network error

Error Unknown network error.

Solution Problem with your internet connection, you need to check your connection and try again, maybe you are using VPN.

Memory allocation error

Failed to allocate / map memory

Error Failed to allocate memory/to map memory (x) Please reboot pc and try again.

Solution Driver was installed incorrectly, reboot. (If you're in an internet cafe try another PC). Clean startup: Download Autoruns → Disable non-system programs from startup.

Dependency load failed

Error Failed to load dependencies(x)(-x) Make sure all antiviruses are disabled.

Solution Disable/uninstall all antivirus/anti-malware software. Clean autorun entries.

Vanguard / Faceit conflict

Error Please uninstall Vanguard/Faceit first.

Solution Completely uninstall Vanguard/Faceit anti-cheat from your PC.

AES not supported

Error AES instruction set is not supported.

Solution Your CPU does not support AES instructions. Hardware limitation, cannot be fixed.

VT-X / AMD-V enable

Error Please enable Intel VT-X/AMD-V in the BIOS.

Solution Enter BIOS and enable "Intel virtualization technology", "VT-X", "AMD-V" or "SVM mode".

VMX/SVM & Hyper-V

Disable Virtual Machine Platform / Hyper-V

Error VMX/SVM is not supported.

Windows Features Make sure "Virtual Machine Platform" and "Hyper-V" are disabled (Windows Features).

CMD (Admin) – persistent fix bcdedit /set hypervisorlaunchtype off (then reboot)

Windows 11 – PowerShell (Admin) full command:


takeown /F "C:\Windows\System32\hvix64.exe"

icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F

takeown /F "C:\Windows\System32\hvax64.exe"

icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F

del "C:\Windows\System32\hvix64.exe"

del "C:\Windows\System32\hvax64.exe"

RAID / virtual disk present

Error Either virtual or RAID disk is present. Please revert it back to normal state.

Solution Turn off spoofer or disable RAID in BIOS and perform a clean Windows installation.

Unsupported firmware (mbr2gpt)

Error Unsupported firmware.

Solution Convert the OS disk to GPT using mbr2gpt tool; switch BIOS from Legacy to UEFI.

CRD failed / init render

Error CRD failed at XXX with code XXXXXXXX / Failed to init render.

Solution PC: graphics card too old and unsupported. Laptop: disable integrated graphics in BIOS.

HWID diagnostic commands

Diagnostic Commands wmic diskdrive get Caption, SerialNumber wmic baseboard get SerialNumber

Note If commands fail, your OS is corrupt. Reinstalling Windows is recommended.

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